Request a flight
Health professionals’ (medical practitioners, nurses, social workers) are the only people from whom we can receive flight requests.
Please keep in mind that Angel Flight requires a minimum of 5-10 business days for all requests.
We sometimes receive enquiries direct from passengers or their carers, requesting assistance.
When this happens we ask the patient or carer to speak to their ‘health professional’ (medical practitioner, nurse, social worker) to ask them to contact Angel Flight to discuss the case or to register online as a referrer.
Health professionals who have a good knowledge of the patient’s medical condition are the only people who can authorise the submission of a flight request. To meet our guidelines, adult passengers must be medically stable and physically able to enter and exit a small aircraft (involving large steps, twists, bends) without assistance; sit up in the aircraft with a seatbelt on for an extended period of time; and if necessary communicate with the pilot. Young and disabled children must be accompanied by an adult capable of moving the child in and out of the aircraft.
If you are uncertain if you meet our guidelines please feel free to contact us.
What circumstances are not suitable for an Angel Flight?
- International requests.
- Unaccompanied minors.
- Nursing home relocations.
- Adults who are not able to enter or exit the aircraft unaided.
- Passengers requiring a rescue service or an air ambulance service, or who need monitoring by medical staff or medical equipment during the flight.
- Passengers who are not medically stable or whose medical condition is unsuitable for transport in a non-pressurised light aircraft.
- Passengers travelling for critical care (for example, an organ transplant) as flights can be delayed by the pilot or cancelled at short notice due to unsuitable weather conditions.